TixFlip

1. Information We Collect

Account Information: When you create an account, we collect:

Email address
Username
Password (encrypted)
Phone number (for verification)
Profile information (bio, display name, profile picture if provided)

Listing & Transaction Information: When you buy or sell tickets:

Ticket listings you create (event details, price, description)
Messages exchanged with other users
Reviews and ratings you give or receive
Transaction history and completed deals

Automatically Collected Information:

IP address
Browser type and version
Device information
Pages visited and actions taken on the site
Cookies and similar tracking technologies
Usage analytics (via PostHog)

Third-Party Login: If you sign up via Google OAuth, we receive basic profile information (name, email) from Google.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account
Enable ticket listings and transactions between users
Facilitate communication between buyers and sellers
Send you notifications about messages, offers, and account activity
Verify your identity via phone number (SMS verification)
Calculate trust scores and reputation metrics
Prevent fraud, spam, and abuse
Enforce our Terms of Service
Improve and optimize the platform
Analyze usage patterns and user behavior
Comply with legal obligations

3. How We Share Your Information

With Other Users: Your username, profile information, reviews, ratings, and trust scores are visible to other users. Messages you send are visible to the recipient.

With Service Providers: We share information with third-party services that help us operate:

Twilio (SMS verification)
PostHog (analytics)
Google (OAuth authentication)
AWS (hosting and infrastructure)
Vercel (frontend hosting)

For Legal Reasons: We may disclose your information if required by law, subpoena, court order, or to protect our rights, safety, or property.

Business Transfers: If TixFlip is acquired or merged, your information may be transferred to the new owner.

What We DON'T Do: We do not sell your personal information to advertisers or third parties for marketing purposes.

4. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in (authentication tokens)
Remember your preferences
Analyze how you use the site (PostHog analytics)
Prevent fraud and abuse

You can disable cookies in your browser settings, but this may limit some functionality.

5. Data Security

We take security seriously and implement reasonable measures to protect your information:

Passwords are encrypted using industry-standard hashing
HTTPS encryption for all connections
Secure cloud infrastructure (AWS)
Rate limiting to prevent abuse
Regular security updates

However, no system is 100% secure. We cannot guarantee absolute security of your data. You're responsible for keeping your password safe and notifying us of any unauthorized access.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information, except where we're required to retain it for legal or legitimate business purposes (fraud prevention, dispute resolution, enforcing agreements).

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Receive your data in a machine-readable format
Opt-Out: Unsubscribe from marketing emails (via settings or email links)
Object: Object to certain data processing activities

To exercise these rights, email us at tixflipdev@gmail.com. We'll respond within 30 days.

8. Third-Party Services and Links

TixFlip may contain links to external websites or integrate with third-party services (event platforms, payment apps). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing information.

9. Children's Privacy

TixFlip is not intended for users under 13 years old. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately and we will delete it.

10. California Privacy Rights (CCPA)

If you're a California resident, you have additional rights under CCPA:

Right to know what personal information is collected and how it's used
Right to delete your personal information
Right to opt-out of the sale of personal information (we don't sell data)
Right to non-discrimination for exercising your rights

To exercise CCPA rights, contact us at tixflipdev@gmail.com.

11. European Users (GDPR)

If you're in the EU/EEA, we process your data based on:

Consent: You agree to our processing when creating an account
Contract: Processing necessary to provide our services
Legitimate Interest: Fraud prevention, platform improvement
Legal Obligation: Compliance with laws

You have the right to lodge a complaint with your local data protection authority.

12. International Data Transfers

TixFlip is based in the United States. If you access our service from outside the US, your information will be transferred to, stored, and processed in the US. By using TixFlip, you consent to this transfer. We take steps to ensure your data is protected according to this privacy policy.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by posting a notice on the platform or sending an email. Continued use after changes means you accept the updated policy. Check this page periodically for updates.

14. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, contact us at:

Email: tixflipdev@gmail.com

We'll respond to privacy inquiries within 30 days.